1. Introduction

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   Welcome to Apollo Design Consultancy's Refund Policy. This policy outlines the terms and conditions under            which refunds are processed for our services. It is important to familiarize yourself with these guidelines to              understand your rights and responsibilities regarding refunds.

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2. Refund Eligibility

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2.1 Eligible Period:

• Refunds are only applicable within 24 hours from the date of purchase. After this period, refund requests may not be processed.

 

2.2 Consultation Package Refunds:

• The eligibility for refunds varies based on the consultation package selected by the user. Different packages have different refund criteria:

  • ₹499 Package: Refunds are available if requested within 24 hours from the time of purchase.

  • ₹2499 Package: Refunds are available if requested within 24 hours from the time of purchase.

  • ₹3499 Package: Refunds are available if requested within 24 hours from the time of purchase.

 

3. Non-Consultation Package Refunds

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3.1 Case-by-Case Basis:

• Refunds for services or products outside of consultation packages are considered on a case-by-case basis. Users must provide valid reasons for requesting a refund, and each request will be evaluated individually.

 

3.2 Time Limit:

• Refund requests for non-consultation packages must be made within 24 hours from the date of purchase. Requests made after this period may not be accepted.

 

4. Refund for Non-Receipt of Call

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4.1 Definition:

• This provision applies to users who have purchased a consultation package but did not receive a scheduled call from Apollo Design Consultancy within the specified time frame.

 

4.2 Eligibility:

• Users are eligible for a full refund if they did not receive the scheduled call within 24 hours from the agreed-upon time.

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4.3 Time Limit for Request:

• Refund requests for non-receipt of calls must be submitted within 24 hours from the scheduled call time. Requests made after this period may not be processed.

 

5. How to Request a Refund

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5.1 Contacting Customer Support:

• Users can initiate a refund request by contacting our customer support team at apollodesignconsultancy@gmail.com. The request should include:

  • Reason for the refund.

  • Any supporting documentation, if required (e.g., screenshots, transaction details).

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5.2 Refund Request Verification:

• Upon receiving a refund request, our team will verify the information provided and evaluate the eligibility based on the refund criteria mentioned in this policy.

 

6. Refund Process

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6.1 Review Period:

• Refund requests will be reviewed within 10 business days from the date of receipt. Our team will thoroughly examine the request to ensure compliance with our refund policy.

 

6.2 Approved Refunds:

• If a refund request is approved, the refund will be processed within 7-8 business days to the original payment method used during the purchase.

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6.3 Notification:

• Users will be notified via email regarding the status of their refund request. The email will include details of the approved refund and the expected timeline for processing.

 

7. No Refund in Breach of Conduct

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7.1 Conduct Violations:

• Users who are found to be in breach of conduct or violate the terms outlined in our Terms of Service are not eligible for a refund.

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7.2 Examples of Conduct Violations:

• Violent or abusive behavior towards our representatives.

• Attempted misuse or exploitation of our services.

• Fraudulent activities related to payments or accounts.

 

8. Amendments to Refund Policy

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8.1 Policy Updates:

• Apollo Design Consultancy reserves the right to update and modify this refund policy as necessary. Users will be informed of any changes via email or through notifications on our website.

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8.2 User Agreement:

• By using our services and initiating a refund request, users agree to abide by the terms and conditions outlined in this refund policy.

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9. Contact Information

For any inquiries, clarifications, or refund-related concerns, please reach out to our customer support team at apollodesignconsultancy@gmail.com. We are here to assist you and ensure a smooth refund process.

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10. Conclusion

Thank you for choosing Apollo Design Consultancy. We value your satisfaction and are committed to providing transparent and efficient refund services. If you have any feedback or suggestions regarding our refund policy, we welcome your input to continually improve our services.